SUPPORT
After-sales service, calibration, training, spare parts and downloads —
everything you need to keep your instruments running.
Spare Parts and Consumables Policy
We are committed to providing spare parts and consumables support throughout the reasonable service life of our instruments. Customers are advised to provide the instrument model, serial number, part description, and, where available, the part number or a photo when requesting a quotation. Our technical team will verify compatibility before supply. The availability, price, and delivery time of spare parts may vary depending on product age, regional inventory, component supply, and transportation conditions. For discontinued instruments or obsolete components, we will make reasonable efforts to provide an equivalent replacement, repair solution, or upgrade recommendation. Consumables and wearing parts are generally not covered by the standard warranty unless otherwise specified in the sales contract.